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Car Rental -
Frequently Asked Questions
How can I pay
for my rental?
Auto Europe accepts American Express, Mastercard, Visa and
personal checks.
How is my rate guaranteed?
Car hire rates are guaranteed in euros. All bookings require
a full prepayment to confirm.
Is there a fee for canceling or
changing a reservation?
United States: There is
no fee to change or cancel a car rental booking provided
that you contact Auto Europe before the end of the rental
period. All changes and cancellations must be processed
by Auto Europe and not through their affiliates.
Europe: Auto Europe has no
cancellation or amendment fees when Auto Europe is advised
48 hours prior to the rental start date. Should you cancel
less than 48 hours prior to rental start date, not show up
or show up late to collect the vehicle, a no show fee equal
to the first 3 days of the rental will be charged. Auto Europe
cannot refund any unused days if the vehicle is returned
early.
What do I need to pick up
my car?
In order to pick up your car you are required to provide a
copy of your car hire reservation voucher, credit card and
drivers license. Auto Europe's vouchers contain specific information
about the car you have reserved, the hire rate, and other details.
Vouchers are generally emailed to you immediately upon receipt
of payment. If needed a voucher can also be sent by fax. A
rental agreement is completed at the car hire counter at the
time of pick-up.
What kind of insurance can I get for my rental car?
Insurance coverage varies by country. Please see the
insurance information in the Driving Information section
for the country where you will be renting a car or our
detailed insurance
information page.
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