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Hotel Reservations - Frequently Asked Questions

Searching
Room Types
Pricing
Credit Cards and Payments
Reservation Process
Hotel Policies and Facilities
Cancellation

• SEARCHING

How do I search for hotels by price?
Fill out the search box and click "Search". Once you get the results of your search, you will see links on the top of the search results page, which will enable you to sort the listing of hotels by popularity, availability, recently booked, stars, distance, price or guest review score.

How do I find hotels that are available in the period I want to stay?
In the search form on the left, enter your check-in and check-out dates and only the available hotels will be shown.

How do I search for hotels with specific facilities, such as a swimming pool?
In the search form on the left, simply click on the link "Advanced search". Now you can refine your search by selecting different facilities, such as "Indoor/Outdoor Swimming Pool" or "Internet Services".

How do I search for hotels that offer family rooms?
In the search form on the left, simply click on the link "Show advanced options". Now you can refine your search by selecting different facilities, such as "Family Rooms". Note that these rooms will not necessarily be available on your requested dates.

Where can I find contact details of the hotel?
You can find the address on the hotel page. More details including a phone number will be provided in the confirmation email that you will receive after you have made the reservation.

Where can I find directions to the hotel?
At the bottom of the overview page of the hotel you can find travel information with details on location and directions. On the top left there is an extensive map of the area around the hotel.

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• ROOM TYPES

What's the difference between a double room and a twin room?
A double room has one double bed. A twin room has two single beds.

We have two small children, can we get extra beds in the room?
This possibility depends on the hotel's policy and availability. In general, one extra bed for one child is available at a minor additional charge. We advise you to check the "Child policy" section on the hotel's "How to Book" page.

Can I request an extra bed for a third person in a double room and at what cost?
It will depend on the hotel's policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, please click on the room name to access the room description. Information regarding a third adult person may also be provided in the "Child policy" section on the hotel's "How to Book" page.

I cannot see a particular room type offered on the hotel page. Can you help?
All the information you see on the pages of a particular hotel is supplied by the hotel itself. We at My Czech Republic do not have any additional information available. In order to find out if a hotel has your desired room type available, you may enter your question in the "Comments/Questions" field when going through the booking process.

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• PRICING

Are the rates on your website per person or per room?
All rates on our website are per room per night, unless stated otherwise.

Do I pay a reservation fee?
No, we will not charge you a reservation fee.

Is breakfast included in the price?
Once you have retrieved the availability for a specific hotel for the requested dates, please click on the room name to find information about breakfast, taxes and room facilities.

Are taxes included in the room rates?
Once you have retrieved the availability for a specific hotel for the requested dates, please click on the room name to find information about breakfast, taxes and room facilities.

A hotel I like is showing a special offer on your website. Can you guarantee that I will indeed be charged this price if I make a booking?
All information, pricing, special offers, etc. are supplied by the hotels themselves and can only be guaranteed and confirmed by the hotels. After you submit your booking request, you will receive a confirmation email from our booking partner in which the price of your booked stay will be specified. In the unlikely event of any discrepancies, you will be able to contact our booking partner or the hotel directly based on the contact information provided in the confirmation email.

Do you offer special discounts (for seniors, airlines employees, etc.)?
We provide the best available rates for the dates of your stay. Discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
Not when booking through our website. You would have to book through the organization issuing the voucher.

Why are the room prices shown on your website lower than those I have seen on other websites or on the hotel’s own site?
Our hotel booking database is a self-service booking system, which, along with the high volume of reservations made, allows us to offer very competitive pricing.

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• CREDIT CARDS AND PAYMENTS

Why are my credit card details needed?
In general, your credit card details are only required as a guarantee for the hotel in case you don't arrive or cancel too late. This might result in a "no-show" charge (generally the equivalent of a one-night stay) by the hotel. We at My Czech Republic do not have access to your credit card details and will not charge your credit card. Our booking partner will not charge your card either. You will pay for your stay at the hotel.

Does the hotel need a deposit or a payment in advance?
You will pay for your stay at the hotel. If the hotel requires a deposit, it will be clearly mentioned on the hotel's information pages. Please note that some hotels perform a pre-authorization check on your credit card as an extra guarantee. A pre-authorization is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total cost of your reservation. Once the credit card has been validated, the reserved amount will be released.

What types of credit cards can I use to guarantee the reservation?
MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the hotel does not accept all of these cards for payment. Some hotels also accept Diners Club, JCB and other local cards. Please check the "Accepted credit cards" section on the hotel's "How to Book" page.

How do I pay the hotel bill?
You pay the room bill in cash or by credit card at the hotel.

Can I pay for my stay in advance?
Such arrangements depend on each hotel's policy. Therefore, you will need to contact the hotel directly. The hotel's contact details can be found in the confirmation email you will receive after you make your reservation.

Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?
Yes. Your credit card details are only needed for guarantee purposes. You can pay at the hotel using the payment method of your choice.

My credit card has been charged. How can I get a refund?
Neither My Czech Republic, nor our booking partner ever charges our guests' credit cards. The charge has been performed by the hotel. Therefore, you will need to contact the hotel directly. The hotel's contact information can be found in your reservation confirmation email.

I do not have a credit card. Can I still book a room?
Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

Is it safe to fill in my credit card number? How secure is your website?
Your credit card information is sent to the hotel and our booking partner through a secure server, using the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. The SSL certificate has been issued by Thawte.
Our booking partner also uses a firewall which protects their servers and network against unauthorized access. In the unlikely event that your credit card were to be misused, our partner will reimburse you the first 50 euros of the cost. Your credit card company is obliged to pay the remainder.

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• RESERVATION PROCESS

Can you check availability and make a reservation for me?
Our online hotel booking system is self-service, which allows us to offer discounted rates. The easy-to-use interface makes it possible for you to search for hotels, check real-time availability and pricing, and make a booking yourself. Please use the search form to find a suitable hotel for your stay. Your booking will be made directly between you and the hotel.

How do I know if my booking is confirmed?
When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel's contact details.

Can I book a hotel room by telephone or email?
Unfortunately, we do not take bookings by telephone or email.

I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
When you make a booking, please check your email address. A confirmation email should arrive within a couple of minutes of your booking. The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address and make sure your mailbox is not full before finalizing your reservation. Also, in some cases (e.g. if your spam filter settings are too strict) the confirmation email may end up in your "Spam" folder. If you do not receive an email after you have made a booking, please send a message with your booking number and details by using our contact form.

How many rooms can I book in one reservation?
A maximum of 10 rooms (if available) can be booked in any one reservation.

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• HOTEL POLICIES AND FACILITIES

What are the check-in and check-out times of a hotel?
The check-in and check-out times differ. You will find them on the "How to Book" page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Comments/Questions field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.

How can I request an early/late check-in or late check-out time?
We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.

How do I know if the hotel has parking facilities?
You will find details about parking facilities at or near the hotel on the hotel's "Overview" page. If this information is not specified, please ask the hotel directly using the Comments/Questions field in the reservation form.

How do I know if the hotel offers a shuttle service and how can I book it?
Please check the section "Hotel Facilities - Services" to see if the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel's contact details in the confirmation email.

How do I find out if a hotel allows pets?
In the search form on the left, simply click on the link "Show advanced options". Now you can refine your search by selecting different facilities, such as "Pets Allowed". Information regarding the hotel's pet policy is also often provided on the hotel's "Overview" page.

How do I find out if a hotel has a certain facility, e.g. a lift?
Please check the "Hotel Facilities" section on the hotel's "Overview" page.

I cannot see a certain facility listed on the hotel's pages on your website. Can you let me know if this facility is available?
All facilities offered by the hotel should be listed in the "Hotel Facilities" section on the "Overview" page of the particular hotel. We unfortunately do not have any additional information available.

What do I do when I have a question about the room or hotel?
We advise you to enter your question in the Remarks/Questions field on the hotel reservation form (in English or the language of the hotel if possible). You can also contact the hotel using the contact details provided in the reservation confirmation email.

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• CANCELLATION

How can I cancel or change my booking?
You can cancel your reservation or send a request for a modification of an existing reservation by clicking on the link at the bottom of your confirmation email. To change your booking, first cancel the existing reservation via the link provided in your confirmation email and then you may make a new booking on our website.

What is the cancellation policy for a hotel?
Cancellation policies differ per hotel. Should you need to cancel a reservation, please cancel in time as failure to do so may result in a no-show charge. You will find the cancellation policy of a specific hotel on the hotel's "How to Book" page.

Do I pay a cancellation fee?
My Czech Republic or our booking partner will never charge you a cancellation fee. In order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the hotel's cancellation policy on the "How to Book" page of the hotel.

How do I know that my booking has been cancelled?
After you have cancelled a booking, you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send a message with your booking number and details to our booking partner. Our partner's contact information is provided in the confirmation email you received after you made your reservation.

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