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Sightseeing Tours > Frequently Asked Questions
Frequently Asked Questions

How large are the tour groups?
In what language(s) is a tour given?
Are the buses heated/airconditioned?
Is it possible to leave at a different time than is specified? Can I request visiting a particular sight during a tour?
If I take your trip to Karlovy Vary (Kutná Hora, Český Krumlov...), will I be able to explore on my own or to shop?
What lunch options are there on trips outside of Prague?
Will the tour end at the same location where it started?
Can I cancel a reservation I have already paid for and get my money back?
How do you collect prepayments?
Do you offer discounts to children, students, seniors, groups, travel agents?


• How large are the tour groups?

The size of the tour groups varies by season and the bus that is being used. The vans and buses seat 8, 14, 19, 29 or 39 passengers. 19-passenger buses are used most frequently.

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• In what language(s) is a tour given?
Every tour is given in English and sometimes in one or two other languages. Besides English, you may also hear the commentary in German, Italian, French, etc., depending on the different nationalities comprising your tour group.

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• Are the buses heated/airconditioned?
Yes, all regular buses are heated in winter and air conditioned in summer. Open panoramic buses are used for some tours in the summer months (approximately from the middle of June to the middle of September) if the weather permits. These buses have an open roof and sometimes also no glassed-in windows.

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• Is it possible to leave at a different time than is specified? Can I request visiting a particular sight during a tour?
Unfortunately not. The tours have fixed departure times and itineraries. Because you will be joining other people, it would not be practical or even possible to allow for customizations. You are welcome to request a completely customized, private tour if your party consists of at least four people. Please use our private tour booking form if you would like to request a custom tour.

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• If I take your trip to Karlovy Vary (Kutná Hora, Český Krumlov...), will I be able to explore on my own or to shop?
Yes. After you arrive at the destination, your guide will give you a tour. You will then have some free time to spend on your own.

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• What lunch options are there on trips outside of Prague?
- Some trips (Český Krumlov in winter) include a prepaid lunch at a restaurant. You will be able to choose from three or four meals including a traditional Czech meal and a meatless dish. Drinks are not included.
- On those trips where lunch is not included in the price (Český Krumlov in the summer), you will have time to have a quick lunch or a snack on your own. Your guide will be happy to recommend some restaurants.
- In case of some trips (Terezín, Kutná Hora, Konopiště), there is unfortunately not enough time for a sit-down lunch, but you will have an opportunity to get a snack.

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• Will the tour end at the same location where it started?
Although tour pick up and drop off locations are often the same, we cannot guarantee that you will be dropped off at the same place where your tour started. The drop off location for each tour is usually specified on the tour detail page but changes may be made even during the tour based on traffic and other factors. Please keep in mind that even though you may have chosen your tour to start on the Republic Square (if available), it may end on the Old Town Square and vice versa, or at the Hotel Intercontinental. All pick up and drop off points are located in the very center of Prague, close to each other and within walking distance to public transportation.

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• Can I cancel a reservation I have already paid for and get my money back?
It is not possible to return tickets that have already been purchased. If you are not able to take a tour you have paid for, please let us know BEFORE the tour and we will offer you an option to take the same tour at a different time or on a different date, or exchange the tour for another one. If the replacement tour is more expensive, you will be asked to cover the price difference.
Note: The above does not necessarily apply to private group tours where special cancellation terms may be agreed upon.

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• How do you collect prepayments?
Prepayments are typically done by faxing your credit card details to our partner. We are unfortunately not set up to receive prepayments online.

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• Do you offer discounts to children, students, seniors, groups, travel agents?
Discounts are provided to children (age 4 - 12), students (age 12 - 26, a valid ISIC/'International Student Identity Card' required) and groups of 10 or more people. Children under 4 years old go free unless a seat, lunch or another service is requested for them. We are sorry but we currently do not offer senior or travel agency discounts.

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