Senior Customer Support Specialist U-Turnmedia Group The Company Founded in Prague in 2001, U-Turn is one of the first companies in the world to bring high-quality video content to mobile phones. The company has deployed on device portal applications in several countries throughout the world and has regional offices in Europe and USA. It is a company focused on enabling broadcasters, media companies, marketing firms and wireless operators the ability to offer a custom-branded mobile community to their viewers and subscribers. U-Turn technology has been successfully deployed by T-Mobile, and several TV broadcasters in the US such as WISC and WKMG, ZeeTV in India and TV Nova in the Czech Republic. Recently a reseller agreement signed with The Ring Ring Company based in Belgium supports U-Turn’s global strategy to work within the mobile marketing industry, to offer a compelling and interactive marketing tool for brand owners. The Position – Senior Customer Support Specialist U-Turn is seeking a Senior Customer Support Specialist to work within the Customer Support Centre and provide customer support both globally and internally. Your Activities • Operate and monitor Incident Management Activities (Service Desk) for our global and internal customers • Work as part of the team on the 24/7 Helpdesk (On-Call duty) • Operate Problem Management activities • Understand the end user requirements and carry them through to the solution • Ensure that contractual Service Level Agreements are achieved • Validate and maintain Knowledge Management • Perform internal product testing and coordinate 3rd party product testing • Maintain implemented support tools • Develop, perform and coordinate training sessions for our Sales partners • Provision of client reports as dictated by agreed timescale • Communicate and collaborate in a professional manner with client representatives and U-Turn personal About You • 2-3 years operations/client/experience in Call Centre/Service or Support related functions • Professional customer communication skills and a highly developed customer orientation • Very good language skills in English, both written and spoken • Analytic and systematic with good learning skills to accommodate the rapidly changing Mobile Business market • Overall knowledge of the Mobile Phone and Communications market • Good team player, stress tolerant and flexible with a good drive to stimulate people around you • ITSM knowledge The Offer Attractive fixed monthly salary. Remuneration based on experience and track record of candidate. Interested candidates should contact Mr Heinz Leitner at leitner@u-Turnmediagroup.com http://www.u-turnmediagroup.com