Most Government employees are "Civil Service" (as am I, by the way) and, unfortunately, sometimes they have bad attitudes because getting rid of them (firing) is like pulling teeth - very difficult. This (bad attitude) is particularly true of employees in understaffed positions who are inundated with sometimes unreasonable and uneducated requests. It makes it hard for everyone else. Even though I am in Civil Service (the airport that I work at is run by a small, separate governmental entity), I and the rest of my co-workers pride ourselves on great customer service. We have consistently been ranked as one of the world's best airports and work hard to keep it that way. It's interesting to note that a great number of people in the Tampa Bay area don't call it "the airport" but rather "our airport" - there is a such sense of pride in the community regarding it. One other note - we don't use any tax money for our operations - we are completely self-sustaining.